www1.www.swc-portnet.com booking site is dedicated to the 5th edition of the International Single Window Conference and exhibition from the 5th to the 7th September 2016, published by the company Supratours Travel.

Supratours Travel is a company with capital of 10 million dirhams (MAD), whose headquarters is located at 65 Avenue Fal Ouled Oumeir, room No. 1, Agdal, Rabat, Maroc, registered at the Register of Trade and Companies under No. 74729, licensee travel agent No. 4CD/09.

You should carefully review the conditions that follow because they are a contact setting terms and conditions of products and services of the website www1.www.swc-portnet.com of the company Supratours Travel.

The “click” you make after you complete your purchase order constitutes the checkout process and irrevocable acceptance of these terms.

Therefore, you can order products or services unless you accept the conditions provided below.

1/ Introduction

The following general terms of sale govern all transactions made on the website www1.www.swc-portnet.com. Any order placed on this site requires the client’s unconditional and irrevocable acceptance of these conditions.

2/ Subject

This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of products by the website www1.www.swc-portnet.com edited by Supratours Travel, through the platform of Maroc Télécommerce.

www1.www.swc-portnet.com is a service and a trademark by Supratours Travel SA.

Maroc Télécommerce is a transaction management service and a registered trademark of Maroc Télécommerce S.A.

3/ Interpretation

In the contract, each of the above expressions shall have the meaning of its definition, that is:
“Distance contract” means any contract concerning goods or services between the Company Supratours Travel and a Consumer as part of a sale or provision of services distance system organized by the Company Supratours Travel, which for this contract, uses the Internet exclusively to the conclusion of the contract, including the conclusion of the contract itself.

“Consumer” means any natural person who, in this contract, is acting for purposes which are outside the scope of his professional activity.

“Order form”: document that indicates the characteristics of the products ordered by the Consumer and must be signed by him with “double click” to engage.

“Order” means the act whereby the Consumer agrees to purchase Products and Supratours Travel Company to deliver them.

4/ The products

All products in the catalog are sold while supplies last.

The company Supratours Travel reserves the right to remove an item from the catalog, without notice, and cannot in any way be liable to compensate or cancel orders due to the inability to use the purchased product for one reason incompatibility with the product already owned by the purchaser.

5/ Order process

After finding the product that interests you, click “SUBMIT”, the product is added to your order and you are redirected to the online payment platform of Maroc Télécommerce.

Before the confirmation of payment on the platform, you can still cancel the order of the selected product.

The booking and payment process of each product (registration, accommodation, tour) is to repeat each time.

If you make a mistake when you type on the order form, you should contact us within 24 hours with a cancellation request by email; After cancellation of the order by Supratours Travel you can order again.

6/ Price

The prices listed on the catalog are given in moroccan dirham base, all taxes included, are valid at the time of consultation by the customer and are in effect at time of order.

Foreign currency rates and equivalents are indicative and depend on the exchange rate at time of payment. Any rate change will be reflected in product prices.

7/ Execution of the order

The order will be executed no later than within 7 days from the day after the consumer placed his order.

In case of unavailability of the ordered product, the Customer will be informed at the earliest and will be able to cancel his order.

He will then have the option of requesting either a refund of paid amounts within thirty days after their payment, or exchange the product.

8/ Payment

To pay your order by credit card, you choose the payment method from those offered by Supratours Travel at the purchase order (Visa, MasterCard, Maestro, American Express or CMI).

In this case, the surrender of the transaction to debit your account is made in the day following the date of delivery confirmation.

Your credit card payment is secured by Maroc Télécommerce that offers a completely secure payment service.

The customer can also pay by bank transfer services to the bank account of Supratours Travel. The transfer must always be confirmed by the issuing bank. This confirmation of transfer shall state name, surname and order number.

Supratours Travel’s bank details:

Bank : ATTIJARIWAFA BANK, Succursale Rabat Expansion

Rue d’Alger, RABAT, MAROC

Account : 007810000151500000213985

Swift : BCMAMAMC

Warning: the costs of the transfer remain the responsibility of the Consumer.

The Customer warrants to the Company Supratours Travel he has the required permission to use the method of payment chosen by him, during the validation of the order form.

When paying by credit card, the provisions relating to the fraudulent use of payment means provided in the agreements concluded between the consumer and the issuer of the card between the Company Supratours Travel and its bank apply.

9/ Proof of transactions paid by credit card

The data recorded by Maroc Télécommerce SA on the Maroc Télécommerce platform on behalf of Supratours Travel constitutes proof of all commercial transactions between the customer and the company Supratours Travel.

10/ CANCELLATION POLICY

Any request for cancellation or modification by the customer must be made at the following email: booking@supratourstravel.com

Any cancellation or change from the customer leads to the perception of the following cancellation fees:

  • For cancellations made 15 days before arrival: no cancellation fee.
  • Any cancellation received after the 15 days prior to arrival will result in billing of one night.
  • Any hotel change request during the stay booked by the Consumer should be communicated to Supratours Travel 24 hours before the day of desired hotel change.

The changes can be made only in limited places available at the hotels offered on the booking website, and at the rate in effect at that time (it may be different from that displayed on the booking website).

11/ Privacy

The requested information is necessary to process your order and will be confidentially treated.

You have the right to rectify data concerning you. You must ask for at this address: GRFC.reservations@supratourstravel.com

You may have to receive promotional offers from Supratours Travel unless you have provided you decline the use of your personal data for their purposes.

12/ Responsabilities

Under no circumstances Supratours Travel cannot be held liable for due to circumstances covered by force majeure, the actions of third parties for the provision of benefits under the contract or the improper performance of the contract attributable to the client. The responsibility of Supratours Travel will never be held liable for consequential damages caused by third parties.

Supratours Travel is not responsible for any changes relating to the conduct of the Conference (program, dates …), schedules or routes, the change of airport caused by circumstances beyond its control. Under such conditions, the possible delay cannot result in any compensation of Supratours Travel.

13/ Insurance

No insurance is included in the proposed rates. Supratours Travel urge you to obtain insurance that provide you guarantees before, during and after the stay.

14/ Force majeure

Supratours Travel is required for the performance of its obligations in so far as any force majeure event has not hinder them.

15/ Jurisdiction

Any controversy or dispute concerning the interpretation or implementation of these general conditions of sale shall be brought before the competent courts of the city of Rabat – Morocco.